Notice of Privacy Practices

Effective date: 6/30/2022

This notice describes how medical information about you may be used or disclosed. It also tells you how to access to your medical information. Please review this page carefully.

A Comment from Floriamed

Federal law requires that patients or their guardians (“you”) be given this “Notice of Privacy Practices” on or before having your first visit with a healthcare provider. Healthcare services offered through floriamed.com are provided by the licensed healthcare providers of CareProviders Advanced Practice Nursing PLLC (“Floriamed Providers”). The law requires Floriamed Providers to give you this “Notice of Privacy Practices.” The content of this notice is controlled by federal law. It explains your health privacy rights and how Floriamed Providers or Floriamed LLC (collectively, “Floriamed”) may use and share your health information.

For more information on your privacy, please see the Privacy section in the “Terms of Use” document.

Your Protected Health Information (PHI)

Federal law requires Floriamed to keep your protected health information (“PHI”) private. PHI is a term that comes from the laws that protect patient privacy. Your PHI includes both your medical information and your identity. It includes any personally identifiable information such as your social security number and even the state you live in.

As you will see in the sections below, healthcare providers are permitted to use and disclose your protected health information in many ways. However, Floriamed has chosen stricter privacy requirements. Our aim is to eliminate disclosure of patient information unless absolutely necessary. So to protect your privacy, Floriamed resists disclosing patient information in all the ways outlined in this Notice of Privacy Practices.

Your Rights Concerning Your Health Information

When it comes to your health information, you have certain rights. This section explains your rights and some of the Floriamed’s responsibilities. Specifically, you have the right to:

What follows is more details on your rights concerning your Health Information.

Your Right To Get a Copy of Your Medical records

You have a right to receive a copy of your medical records or health information. Ask Floriamed how to do this. A cost-based fee can be charged to provide your records.

Your Right To Ask Us To Correct Your Medical Records

You have a right to ask that your medical records be corrected if you think they are incorrect or incomplete. Ask Floriamed how to do this.

In some cases, your Floriamed Provider may deny your request. If so, they will do so in writing. If you dispute the denial, you may submit a statement of your view to be put in your records.

Your Right To Request Confidential Communications

You have a right to communicate about your health information in a private way. You can ask Floriamed to contact you as you prefer. For example, ask to be contacted only by phone at your home or only by mail at a specific mailing address.

All reasonable requests must be honored.

Your Right To Get an Accounting of Disclosures of Your Health Information

You have a right to receive from Floriamed a list of who we disclosed your health information to, when, and why. That right does not include disclosures made for treatment, payment, or our healthcare operations. Also excluded are certain other disclosures such as any you asked us to make.

You have a right to no more than 6 years of disclosures. You have a right to one accounting per year for free. A cost-based fee will be charged for more.

Your Right To Choose Someone To Act For You

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

We will make sure the person has this authority and can act for you before we take any action.

Your Right To Get a Copy of This Privacy Notice

You have the right to promptly receive, at any time upon request, a paper copy of this notice.

Your Right To File a Complaint If You Feel Your Rights Were Violated

You have the right to file a complaint if you feel Floriamed has violated your rights. We will not retaliate against you for filing a complaint.

You can file a complaint at Floriamed’s mailing address by writing to Attn: Patient Safety, Floriamed Telehealth, 1887 Whitney Mesa Dr #1608, Henderson, NV 89014.

You can also file a complaint with the U.S. Department of Health and Human Services by sending a letter to Department of Health and Human Services Office for Civil Rights, 200 Independence Avenue, S.W., Washington, D.C. 20201. Or you can contact them by either calling 1-877-696-6775, or visiting www.hhs.gov/hipaa/filing-a-complaint/index.html.

Uses and Disclosures of Your Health Information

This section talks about how Floriamed can use or disclose your health information as part of our normal daily business or, less frequently, in certain special cases. This section also explains your rights and choices when it comes to the uses and disclosures of your health information.

Normal Daily Uses and Disclosures

Here are the three basic reasons that Floriamed can use or disclose your health information.

1. Providing treatment

   • Floriamed can use or disclose your health information when necessary for your treatment.
   • Examples: Your healthcare provider discloses your health information to another provider in consult about your care or to help with follow-up care. Or your health information is disclosed to your pharmacy so you can pick up your medicine.

2. Operating Floriamed

   • Floriamed can use or disclose your health information to run our practice, improve your care, or contact you when needed.
   • Examples: Floriamed uses your health information to assess our quality of care. Or your health information is held by third parties contracted by Floriamed to assist us in providing service. Third parties are bound by agreement to follow the law in regard to patient privacy.

3. Payment processing

   • Floriamed can use or disclose your health information to bill and get payment from health plans or other entities.
   • Examples: Floriamed can disclose your zip code to processors of your credit card payment. Or your health information could be disclosed to your insurer or health plan so they will pay for your services.

Special Case Uses and Disclosures

In some special cases the law allows or requires Floriamed to disclose your health information. These cases generally contribute to the public good. But we have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/hipaa/for-individuals/guidance-materials-for-consumers/index.html.

1. Disclosures to help with public health and safety

   Floriamed can disclose your health information for purposes of:

   • Preventing disease
   • Helping with product recalls
   • Reporting adverse reactions to medicines
   • Preventing or reducing serious threat to anyone’s health and safety
   • Reporting suspected abuse, neglect, or domestic violence

2. Disclosures to comply with the law

   Floriamed can disclose your health information if state or federal law requires it. This includes disclosing your health information to the Department of Health and Human Services if they want to see that we are correctly complying with federal privacy law.

3. Disclosures in response to legal action

   Floriamed can disclose your health information in response to a court or administrative order, or in response to a subpoena.

4. Disclosures for research purposes

   Floriamed can disclose your health information to conduct medical research.

5. Disclosures in respond to organ and tissue donation requests

   Floriamed can disclose your health information to help with organ donation and transplant.

6. Disclosures when working with a medical examiner or funeral director

   Floriamed can disclose health information to a coroner, medical examiner, or funeral director when a person dies.

7. Disclosures to address workers compensation, law enforcement, and other government requests

   Floriamed can disclose your health information in the following cases:

   • For workers’ compensation claims
   • To law enforcement officials when requested
   • To health oversight agencies as authorized by law
   • For special government functions such as military, national security, and presidential protected services.

Uses and Disclosures: Your Rights and Choices

In the following cases, the law provides you rights and choices in the use and disclosure of your health information:

1. Tell us to restrict or allow certain health information disclosures

   You have the right to allow or restrict the following disclosures of your health information. Tell us your wishes. We must comply with your choice.

   • You can ask us to restrict or allow disclosure of your health information to your family, close friends, or others involved in your care.
   • Also, you can request that we restrict or allow disclosure of your health information in disaster relief situations.
   • And you can ask us to restrict or allow your health information in regards to whether it appears in a patient directory.

   If, for any reason, you are not able to tell us your preference, we are allowed to disclose your health information if we think it’s in your best interest. We may also disclose your health information to lessen a serious and imminent threat to health or safety.

2. Ask us to limit the health information we use or disclose

   You have a right to ask Floriamed to restrict our use and disclosure of your health information when we use it in your treatment, payment processing, or our operations. But we are not required to agree to your request if we think it would affect your care.

   Also, in one special case, you have a right to ask Floriamed to restrict our disclosure of your health information to your insurer. But this only applies to health information created when you have paid Floriamed for services out of pocket in full. We must agree with this request, unless not allowed by law.

3. Cases where health information cannot be disclosed unless you approve it

   You must provide Floriamed with written permission if you would like your health information disclosed for any of the following reasons:

   • Marketing purposes
   • Sale of your information
   • Most disclosures of psychotherapy records

4. Use of your health information in fundraising

   The law allows Floriamed to use your health information to contact you for fundraising efforts. You have the right to tell us not to contact you for this reason.

What the Law Requires Floriamed to Do

1. The law requires that we maintain the privacy and security of your health information.
2. We must let you know promptly if a breach occurs that may have compromised the privacy or security of your health information.
3. Floriamed must follow the duties and privacy practices described in this notice. And we must give you a copy of this notice.
4. We must not use or disclose your health information other than described in this notice unless you authorize it in writing. If you do so authorize, you may change you mind at any time by submitting a written request.

For more information see: https://www.hhs.gov/hipaa/for-individuals/notice-privacy-practices/index.html.

Changes in the Terms of This Notice

The terms of this notice can be changed by Floriamed. Any changes will apply to all PHI we maintain. In the event of a change, a new notice will be posted here with paper copies available on request.

For Further Information

If you would like to contact Floriamed in regards to this “Notice of Privacy Practices”, please contact Patient Safety.

Mailing Address and Phone

ATTN: Patient Safety
Floriamed Telehealth
1887 Whitney Mesa Dr #1608
Henderson, NV 89014
Telephone: (877) 755-0287