Our FAQ page has frequently asked questions about online care and telehealth. If you can’t find your answers, please contact us. We care.
Using Floriamed Online Care
What is online care?
Online care or telehealth is a service that lets you take care of common medical conditions without having to go to a doctor’s office. Since your healthcare visit is online, you can do it from anywhere. Find out more on our Online Care page.
How do I have a visit at Floriamed?
Do I need to register for an account?
No. No account, login, or registration is required.
Where and when is Floriamed available?
Navigate down this page to service availability to get the details on where and when Floriamed is available.
How old must I be to use Floriamed?
You can be any age. But you must have a parent or guardian present if you are under 18 years old.
Is video required to have a visit?
No, but it’s better if you use video. Your care is always better with video. Specifically, video improves your chances of getting your best outcome. To learn more, see the short section titled “Video and Photos In Telehealth.”
Can I send a photo or document?
Yes you may. Sometimes, your healthcare provider may ask you to send a photo or document. You will see instructions on how to do so once you start your visit.
What if I'm hearing impaired?
People with impaired hearing can use Floriamed. A secure text message or chat function is available on every visit.
How do patients contact Floriamed?
For patients who have had a visit at Floriamed before or want to have or schedule a visit now, contact us here
When does Floriamed respond to inquiries?
For patients who have had a visit at Floriamed before or want to have or schedule a visit now, our goal is to respond within 15-30 minutes during our “Regular Immediate Service Hours”. Outside these hours, we will respond as soon as possible, or at least, by the next day.
What if I have concerns about my visit?
Can I contact my provider about my visit?
Yes. Please contact your provider here. Providers will respond quickly to inquires about completed visits. Their goal is to respond within 15-30 minutes during our “Regular Immediate Service Hours” and for at least two hours after. Outside those hours, they will respond as soon as possible, or at least, by the next day.
How do I make general inquires?
Tech: Device and Computer FAQ
What if I don't have a computer?
You don’t need a computer or mobile device. It is faster and more convenient if you have one. But you can also use any phone without the internet if you choose. To have a visit without interenet access contact us here or at 877 755 0287.
What devices will work?
Most all devices can work. You just need a browser to navigate to floriamed.com and find a “Start My Visit” button.
Do you have an app?
No. Our service is browser based to provide maximum accessibility and keep it simple. Floriamed is one of the fastest, easiest, and most affordable ways to access healthcare providers. And unfortunately, an app would not make it faster for anyone. But an app would diminish access for many and raise costs for all.
Online Treating and Prescribing
Can I get treatment for my condition?
Many people can, but it depends on your medical issue. We treat many of the same conditions treated in a general practice doctor’s office. But there are some exceptions. See our Telehealth Prescribing and Treatment page to learn more about what we treat.
What if I don't get treatment?
Telehealth is not appropriate in all cases. So Floriamed has a Cost Protection Policy that protects you from cost if your case is not suitable for telehealth.
How do I get my medication?
Your healthcare provider uses e-prescribe to send your prescription directly to the pharmacy of your choice. Your pharmacist should have your prescription a few minutes after you complete your visit.
Can I pick up my medication out-of-state?
No. At the time of your visit, you must be located in the same state as your chosen pharmacy. That’s because healthcare providers must be licensed in the state where they practice and prescribe. See our Telehealth Prescribing and Treatment page to find out more.
What if I don't pick up my medication?
You will not be charged if you don’t pick up your medication. The decision to take a medication is yours alone to make. You are allowed to accept a prescription from your provider and decide later if you actually want to use it. It’s your right.
Do you prescribe all medicines?
No, there are some medicines we can’t prescribe because they are not appropriate for telehealth. See our Telehealth Prescribing and Treatment page to learn more.
Can I get the medication I want?
Often you can. But your healthcare provider is duty bound to prescribe only the medicines that they think will help you. That is, their extensive training requires that they only recommend medicines that they feel are in your best interests.
Can I get prescription refills?
Yes. But you will need photos of your prescription bottles with labels clear enough to be read. Also, to avoid problems, check the refill policy details on our Telehealth Prescribing and Treatment page.
Patient Privacy and Security
How private is my visit?
Your visit is strictly confidential and completely private. All communication with your healthcare provider is secure. And no one but you and your provider are involved. You speak to no one but your provider. And all information you provide goes directly to your provider, and nowhere else. No information you provide is stored on floriamed.com. To find out more see “Informed Consent for Online Medical Care” and “Patient Privacy and HIPAA Explained Simply.”
Is my personal information secure?
Do you create medical charts?
Who can access my medical charts?
In most all cases, just you and your healthcare provider have access to your medical charts. However, there are some cases where others can access your chart. For instance, your provider may share your chart with a colleague in consult on your case. Or your chart must be shared if a court of law orders it. To learn more see “Patient Privacy and HIPAA Explained Simply” and the “Notice of Privacy Practices.”
Can I get a copy of my medical charts?
Yes. Simply contact us.
Pricing and Payment
How much does Floriamed Cost?
Floriamed costs $35 per visit with no time limits and includes our Cost Protection Policy. Payments must be in US dollars.
How do I pay?
You supply your payment information before your visit, and your healthcare provider will accept your payment after your visit. Payment can be made with most major credit and debit cards including Visa, Mastercard, Discover, American Express, and Diners. Payments must be in US dollars.
Is my payment secure?
Yes. Your payment is secured by Stripe payment processing. Your payment information goes directly to Stripe and is not stored on the floriamed.com server. Stripe protects your payment information in accordance with the Payment Card Industry Data Security Standard.
Can I get a refund?
Your payment is not accepted until after your visit. So please see our Cost Protection Policy on how you can avoid payment when your case is not suitable for telehealth or when we can’t help you for any other reason. Nonetheless, if you are not satisfied with your service or feel you should have a refund, please contact us. We’d like to help.
What is your Cost Protection Policy?
Our Cost Protection Policy is a tool patients can use to avoid unnecessary medical costs. For your best protection from cost, please read our Cost Protection Policy.
Do you accept insurance?
No. Sorry, we don’t accept insurance at this time.
Can I have a visit if I have insurance?
Yes, if you have private insurance or Medicaid you can pay out-of-pocket for a visit. But to help keep visit costs affordable, we are presently not processing insurance reimbursement paperwork of any kind. As a result, it would be the patient’s responsibility to get reimbursed by their insurer for their visit.
Can I have a visit if I have Medicare?
Yes, but not usually. If a patient is enrolled in Medicare Part B, and most Medicare patients are, federal regulations prohibit providers from accepting out-of-pocket payments from patients.
Floriamed Healthcare Providers
Can I see a doctor?
No. All Floriamed healthcare providers are family nurse practitioners that provide the same basic services as general practice doctors, but also specialize in care. Nurses are experts in the art and science of care and we feel this added expertise is of great value. Find out more about care on our Nurses Care page and our Nurse Practitioners page.
Can a nurse practitioner help me?
Yes. Nurse practitioners provide the same services as general practice doctors. All Floriamed healthcare providers are are licensed and board certified as family nurse practitioners.